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Dentists Can Treat Your Emergencies During COVID-19

You may not be able to visit your dentist for routine procedures during the COVID-19 pandemic, but your dentist can still help you with an emergency.

Many of us are not certain of what constitutes a dental emergency. Dental emergencies can range from a dental abscess that could threaten your ability to swallow and breathe, to a chipped tooth.

The American Dental Association has posted an online checklist you can refer to if you think you may have a dental emergency.

Dental emergencies include:
  • Serious pain
  • Bleeding that won’t stop
  • Swollen areas around your mouth, gums, face or neck
  • Broken teeth or crowns
  • Infection (pain and swelling)
  • Dental work related to cancer treatment

If you think you have a dental emergency, call your dentist’s office. Even though they are not there, they should have a telephone number on their phone service for emergencies. Dentists in our network can give virtual dental assistance over the phone by Skype, FaceTime or video chat. And in-office emergency care is available if needed.

For any questions or concerns about virtual dental assistance, call the number on the back of your dental insurance ID card and a customer service representative can help.

Note: According to the Arkansas Department of Health (ADH),  dental facilities and dental healthcare providers (DHCP) may resume services that require minimal protective equipment on May 11, 2020.  ADH recommends providers follow the Centers for Disease Control and Prevention (CDC) and other professional organization guidance. The recommendations are meant to keep patients, DHCPs and the community safe. Learn more about the phases for a return to a safe practice of dental services at the ADH website.

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