Arkansas Blue Cross and Blue Shield and its family of companies are helping members in Northwest Arkansas who were impacted by Wednesday’s storms stay connected to care and supporting overall community needs.
Seven people were injured and more displaced when an EF-3 tornado touched down in Washington County with winds reaching up to 145 miles per hour. Washington County Judge Joseph Wood declared a state of emergency.
“Natural disasters are always a frightening experience, and our thoughts are with those impacted by the early morning storm this week,” said Arkansas Blue Cross President and CEO Curtis Barnett. “We want to make sure that our members have uninterrupted access to care during this time, especially those with immediate healthcare needs. We are in contact with local authorities and assessing current and future needs in the community as a whole and are here to help where we can.”
Affected members in Washington County who are covered by Arkansas Blue Cross, Health Advantage or BlueAdvantage Administrators of Arkansas (who use its prescription drug benefits with CVS Caremark) can obtain a one-time, 10-day emergency refill on maintenance medications. Members who have questions about medication deliveries should call the customer service number on their member ID card or call:
- Arkansas Blue Cross: 1-800-863-5561.
- Health Advantage: 1-800-863-5567.
- BlueAdvantage Administrators of Arkansas (for members who use our prescription drug benefits with CVS Caremark): 1-888-293-3748.
- Health Advantage/Arkansas Blue Cross Exchange: 1-800-969-3983.
If a member has lost an ID card, an electronic card can be conveniently downloaded using the Blueprint Portal, which can be found in app store or Google Play.
Those needing in-person assistance signing up for My Blueprint or replacing their ID card with a printed copy can visit our ArkansasBlue welcome center in Rogers, located at 4602 W. Walnut, or our new welcome center in Fayetteville, located at 3013 N. Collage Avenue, Monday – Saturday, 9 a.m. to 6 p.m.