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Help for Behavioral Health

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Everyone has a bad day every now or then. But sometimes that day stretches to weeks or months. You may feel angry, confused, frustrated or numb and it's taking a lot of energy to do things that are usually simple. And lately, you're skipping class or exercise and avoiding connecting with friends. You may not be able to pin these feelings on one thing. You just know you don’t feel like yourself. Behavioral health services may help.

What is behavioral health?

Behavioral health services promote emotional and mental wellness. Behavioral health support consists of many different services depending on your needs. With support, you can work through anxiety or depression, life changes like divorce, death in the family, or parenting challenges. Also, behavioral health services can help with identifying and treating substance abuse and addiction. Before you schedule a visit to a therapist or counselor or check in to an inpatient mental health/substance treatment facility, call the number on the back of your member ID and speak to a customer service representative about your coverage.

New Directions

Your health plan may include benefits through our behavioral health services partner, New Directions, such as:
  • Licensed counselors available by telephone 24 hours a day, seven days a week
  • Behavioral health professionals (or care managers) who connect you to the right doctors and treatment facilities for your unique needs
  • Online resources, including work-life balance, parenting, grief and loss
  • Referrals to support programs and other community resources
  • Autism care managers to help you find the most effective and appropriate treatment for autism spectrum disorder

Employee Assistance Programs

Many employers offer an Employee Assistance Program (EAP). These programs are completely confidential and are no cost to the employee. Services can include up to six face-to-face visits with a licensed counselor per incident per year. Total well-being includes both body and mind, so take care of yourself with all available options.
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