At Arkansas Blue Cross and Blue Shield, we know how you feel goes beyond physical health. Your overall health is the sum of physical and behavioral health, the environment you live and work in, and other factors. There is a strong connection between all the components of health, which is why taking care of each one is critical for overall well-being.
By focusing on the physical, behavioral and environmental factors that influence health overall, we’re taking a “whole person approach” to healthcare. At Arkansas Blue Cross, we have a team of specialists called Case Managers who help members, their families, doctors and nurses collaborate and ensure members’ whole health is being addressed.
What is Case Management at Arkansas Blue Cross?
Navigating healthcare can be difficult. Our case management team works directly with members to support them by focusing on their specific needs and connecting them with appropriate care. The team may be called upon to help a member with a specific health condition, such as diabetes, heart disease, or treatment for a particular injury and more. As part of the process, case managers also help with the factors that impact health, such as behavioral health, financial support, and other social services.
Although many different healthcare professionals make up the care management team, including registered nurses, doctors, and social workers, they all have one thing in common – a unique ability to step into a member’s patient journey and get things done.
How Our Case Management Team Helps Arkansans
Our case management team is proud of what they do for Arkansas Blue Cross members. Many powerful encounters happen every day. 
For example, Case Manager Bob Cook helped an older adult member through the admission process into a geriatric-psychiatric facility, all while helping manage the member’s doctor appointments and introducing the member to a social worker. Beyond managing appointments and admissions, Bob also worked closely with the member’s family to collaborate on finding the best possible care.
Another team member, Case Manager Dee Hodges, provided family support to a young member living with chronic conditions and recovering from a procedure. Thanks to Dee, the member’s parents could work with the right specialist and social worker to help their child successfully progress through care.
The team also provides maternal support for members throughout their pregnancies. Case Manager Martha Minor was a huge help to one member going through a high-risk pregnancy. With help managing some chronic conditions, stress and anxiety, the member delivered a healthy baby.
Cooperation is Key
At Arkansas Blue Cross, we know that treating the whole person is critical to achieving overall well-being. The case management team ensures that no stone is left unturned as they navigate health journeys with thoughtfulness and compassion.
To speak with a case manager, members can call the number on the back of their insurance card.