If you have a computer, electronic tablet, smartphone or even a home telephone, you have access to thousands of doctors, therapists and more through virtual health (also known as telehealth or telemedicine).
Virtual health is a way of connecting with medical professionals and behavioral health professionals from your home or on the go. It’s as easy as picking up the phone and talking or having a video call with a friend. It’s convenient and safe to use.
Virtual health benefits
During the COVID-19 pandemic, we have expanded access to virtual health services:
- Medical care – Our members can seek medical virtual healthcare from in-network providers (at no cost to the member). This includes video-conferencing as well as visits by telephone.
- Behavioral health – Our members can get counseling (again, at no cost to the member) from almost 2,300 in-network behavioral health professionals including psychiatrists, psychologists, advanced practice nurse practitioners, licensed clinical social workers and licensed professional counselors.
- Therapy specialists – We also have expanded virtual health access to include specific services from physical therapists, occupational therapists, speech and language therapists, chiropractors, podiatrists, registered dieticians and board-certified behavioral analysts. Deductibles, copays and coinsurances apply to these specialists.
Even before the COVID-19 pandemic, Arkansas Blue Cross and Blue Shield was looking to the connectivity and convenience of virtual health as a way to improve access to medical care in underserved areas and improve patient engagement.
In April, only a few weeks into the public health emergency, more than 97,800 virtual health visits were made by our members. Those numbers have dropped in recent months, but people are still using virtual health for follow-up visits and behavioral health. The big takeaway? Many members – and their doctors – seem to like the option of virtual visits.
Sign up today
Learn about your virtual health options before you need them. Ask your doctor’s office about virtual health and how you can get connected. You can also go to MyVirtualHealth.com for many non-emergency conditions. State-licensed, board-certified physicians are ready and waiting to help you 24/7, 365 days a year. Register today so you can easily access medical help when you need it.*