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Virtual Health: Bringing Healthcare to You

If you have a computer, electronic tablet, smartphone or even a home telephone, you have access to thousands of doctors, therapists and more through virtual health (also known as telehealth or telemedicine).

Virtual health is a way of connecting with medical professionals and behavioral health professionals from your home or on the go. It’s as easy as picking up the phone and talking or having a video call with a friend. It’s convenient and safe to use.

Virtual health benefits

During the COVID-19 pandemic, we have expanded access to virtual health services:

  • Medical care – Our members can seek medical virtual healthcare from in-network providers (at no cost to the member). This includes video-conferencing as well as visits by telephone.
  • Behavioral health – Our members can get counseling (again, at no cost to the member) from almost 2,300 in-network behavioral health professionals including psychiatrists, psychologists, advanced practice nurse practitioners, licensed clinical social workers and licensed professional counselors.
  • Therapy specialists – We also have expanded virtual health access to include specific services from physical therapists, occupational therapists, speech and language therapists, chiropractors, podiatrists, registered dieticians and board-certified behavioral analysts. Deductibles, copays and coinsurances apply to these specialists.

Even before the COVID-19 pandemic, Arkansas Blue Cross and Blue Shield was looking to the connectivity and convenience of virtual health as a way to improve access to medical care in underserved areas and improve patient engagement.

In April, only a few weeks into the public health emergency, more than 97,800 virtual health visits were made by our members. Those numbers have dropped in recent months, but people are still using virtual health for follow-up visits and behavioral health. The big takeaway? Many members – and their doctors – seem to like the option of virtual visits.

Sign up today

Learn about your virtual health options before you need them. Ask your doctor’s office about virtual health and how you can get connected. You can also go to for many non-emergency conditions. State-licensed, board-certified physicians are ready and waiting to help you 24/7, 365 days a year. Register today so you can easily access medical help when you need it.*

*    Copyright © 2020 MDLIVE Inc. All Rights Reserved. MDLIVE does not replace the primary care physician and is not an insurance product. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs, which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit MDLIVE is an independent company that provides telehealth services on behalf of Arkansas Blue Cross and Blue Shield. Virtual health is for members with medical coverage but is not available to all health plans at this time. Members whose coverages include virtual health should be able to successfully register online. A check of your benefit summary will indicate whether virtual health is available to you.

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