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Virtual Health: Expert Care When You Need It

Middle of the night. Tug on the covers. Toddler’s tummy hurts. Lamp turns on. Forehead fever check. Hot! Is that a rash? Illness and injury often don’t follow regular business hours. When seeing your doctor isn’t an option, a virtual health doctor visit might help.

Virtual health – often referred to as “telehealth” or “telemedicine” – gives you peace of mind in knowing that even at 2 a.m. or in a hotel room five states from home (or perhaps both), expert medical care delivered by a state-licensed, board-certified physician is at your fingertips.  Virtual health complements (and should never replace) your relationship with your primary care physician. Access to a physician through virtual health can help you get answers and guidance and even medicine to address pressing medical issues when time, distance, or your schedule get in the way of a trip to your doctor’s office. If your doctor already provides you 24/7 telehealth access, you can go that route. But if not, we’ve got you covered. Arkansas Blue Cross and Blue Shield and Health Advantage members (whether covered under individual or group health insurance policies*) have access to virtual health through their benefits.

Signing up for virtual health is quick and easy.

Is virtual health easy to use?

If you’re using FaceTime, Skype, etc., to chat with family and friends, then you’re already familiar with this kind of two-way audio/visual communication. The only difference is that with virtual health, you’ll visit with a doctor who can help with a diagnosis (for a defined menu of illnesses/conditions) and even prescribe medicine if you need it.

Contact virtual health for nonemergency conditions such as:
  • Allergies
  • Common cold
  • Constipation
  • young man smiling while looking at computer tabletCough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throat
  • Urinary problems
  • Vomiting

And if you’re not familiar with video chats, don’t worry – the technology is very user-friendly, even for beginners.

Virtual health (powered by MDLIVE):
  • Let’s you (and anyone covered under your health plan) see a physician after hours or away from home
  • Boasts an average wait time of less than 10 minutes
  • Features 24/7 availability of primary care physicians (including pediatricians)

Your health plan treats virtual health visits the same as a visit with your primary care physician. Your normal copayments, coinsurance and deductibles apply. You just pay online at the time of service.

What can virtual health be used for?

Virtual health is intended for nonemergency conditions you usually would see your primary doctor to assess and treat. If you have a broken bone, excessive bleeding, dangerously high fever, a bad burn, symptoms of heart attack or stroke, etc., you should get to the nearest emergency room (ER) as soon as possible. Also, virtual health currently does not cover skin conditions (except acne) or mental/behavioral/emotional health conditions. For those conditions, please see a specialist.

Sign up for virtual health today!

Here’s how:

  • Go to – If you are not registered for My Blueprint, that’s the first step, and you can do that from the site
  • Click the Register button below the Member sign-in area
  • Enter your name, member ID number and date of birth
  • Enter a My Blueprint username and password
  • Your My Blueprint sign-up is complete!

If you’re already registered in My Blueprint, simply go to and log in using your My Blueprint username and password.

Once signed in to My Blueprint, select the Virtual Health button, which takes you to our virtual health provider (MDLIVE)

  • Provide a username and password for the virtual health service
  • Enter a username and choose a security question
  • You’re signed up!

Sign up for virtual health now to get care right where you are … right when you need it … before you need a doctor on the other end of the line or link … before there’s a tug on the covers … and tomorrow is too long to wait.

*Virtual health services are available for fully insured members. “Fully insured” means members who purchase their health insurance directly (individuals) and those whose health insurance is provided by their employer (group coverage) through Arkansas Blue Cross or Health Advantage. Some members of self-funded groups also have virtual health. Members whose coverage includes virtual health should be able to register successfully at Members whose coverage does not include virtual health will not be able to register successfully at A check of your benefit summary will indicate whether virtual health is available to you.

Copyright (c) 2018 MDLIVE Inc. All Rights Reserved. MDLIVE does not replace the primary care physician and is not an insurance product. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs, which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit MDLIVE is an independent company that provides telehealth services on behalf of Arkansas Blue Cross and Blue Shield.

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